The following “Terms and Conditions” govern the delivery of the online marketing services provided by Detour Business Solutions.
1. Acceptance. The acceptance of this agreement shall be deemed as an acknowledgment and agreement to the following terms and conditions.
2. Authorization & Services. The “Services” mentioned in this agreement shall mean those stipulated in any mutually held meeting, or any email proposal executed by the Service Provider and the Client referred to in this agreement.
3. Term and Termination.
3.1 The Service Provider shall deliver Services to the Client for a period of 3 months or 1 Year.
3.2 The Service Provider shall have fifteen (15) working days to establish which techniques will work best for the client. After the fifteen (15) working days, the Service Provider will become responsible for the Services of the agreement.
3.3 Should the Client desire to terminate the contract without cause prior to the end of the 6 months or 1 Year, the Client shall inform service provider in writing about the termination 1 month in advance and compensation equal to the amount to be paid to the service provider in 1 month.
4. Services. As mentioned in the proposal submitted previously to the Client, the Service Provider shall provide the following Services,
5. The payments shall be made as follows:
5.1 The Service Provider shall accept payment online (credit or debit card) or via bank.
5.2 If the Client fails to pay the Service Provider in by 3:00 p.m. (Qatar's Local Time) on the 7th day of the month the Service Provider shall have the right to cease the provision of services until payment is received.
5.3 Once the payment is made in full, the Service Provider shall resume the provision of Services. Should a suspension of Services occur, the complete payment will be necessary to resume services – proration is not an option.
6.1.1 The service Provider will agree with the client at the last week of each month on the topics and ideas to work on during the next month .
6.1.2 The service provider will work on delivering the content to cover at least the first 2 weeks of the month before the 1st of each month.
6.1.3 The service provider will submit all the monthly reports on the first week of each month.
6.2.1 .After the Service Provider delivers the services, ( Graphics, Stories, Gifs, or Videos) the client may review and request changes within the period of three (3) business days.
6.2.2 In the case of the period of three (3) business days ending without receiving any change requests from the client, the services shall be considered approved. However, the client may request to extend the duration up to 3 another business days.
6.2.3 The Service Provider accepts two types of modification requests as listed below:
• Modifying text and/or graphic content of a maximum of five (5) inanimate designs: (a) changing the text content of the design, (b) changing the description of the design before posting, (c) changing a color in the design, (d) changing an element in the design e.g. a picture, (e) changing the concept of the design.
• Modifying text and/or visual content of a maximum of one (1) animated design: (a) changing the text content of the design, (b) changing the description of the design before posting, (c) changing a color in the design, (d) changing an element in the design e.g. a picture, (e) changing an animation in the design.
6.3 urgent requests
6.3.1 In case of urgent requests, it is preferable that the client notifies the Service Provider of any urgent service at least 1 day in advance, with a maximum of three (3) urgent requests per month. And in case of exceeding the monthly maximum, the Service Recipient is charged with additional costs that will be agreed on between the parties before implementing.
6.3.2 Upon the mutual agreement of both Parties, additional or new reviews and modifications which are not contemplated in this agreement and may require overtime working hours will be subject to additional fees, the Service Provider informs the client immediately once they exceed the ordinary hours of work agreed upon and overtime charges may apply that will be agreed on between the parties before implementing.
7 Rights to Created Content.
The Client will retain the right to all content created by the Service Provider for the Client, while under contract, ad infinitum. However, the Service Provider shall reserve the right to use any and all content created for the Client for the purpose of:
7.1 Providing samples of the Service Provider’s work to other clients
7.2 Instructions – including, but not limited to, presentations, lectures, webinars, and published material in any medium.
7.3 Online samples of previous work
7.4 Social Media content and EPrints
- The client does not have the right to use the created content or open source files unless agreed upon, or charges may apply.
8 Service Interruption. Either party shall be excused from any delay or failure in performance required hereunder if caused by reasons of force majeure, including, but not limited to, acts of God, acts of war, fires, laws, proclamations, ordinances or regulations, riots, earthquakes, floods, explosions or other acts of nature. The obligations and rights of the party thus excused shall be extended on a day-to-day basis for the time period equal to the period of such excusable interruption. When such events have abated, both parties’ respective obligations hereunder shall resume. In the event the interruption of the excused party’s obligations continues for a period exceeding thirty (30) days, either party shall have the right to terminate this Contract upon ten (10) days’ prior written notice to the other party.
9.1 The Service Provider may ask the Client for passwords and details to fulfill the requirements of the Service. The Service Provider shall undertake not to misuse any confidential information that may be made available to them.
9.2 The Service Provider agrees not to disclose the fees charged to the Client or any confidential information provided hereunder.
9.3 The Service Provider is responsible for keeping confidential, any passwords and usernames issued to them by the Service Provider.
10 Work Delay and Client Responsibility. The client shall supply all materials and information required by the Service Provider to complete the work in accordance with/to any agreed specification. Such materials may include, but are not limited to, photographs, written copies, logos, and other material. In case there is any delay in supplying these materials to the Service Provider which leads to a delay in delivering the required services within the time frame agreed upon, the Service Provider shall have the right to extend any previously agreed deadlines by a reasonable amount.
11 Communication. The Service Provider shall reply to the client within a maximum period of 48 hours. The client should be available via email or phone, able to answer all questions, and complete tasks throughout the work process. If the client requires discussing details of the drafts over the phone, it is important that the Service Provider is notified to make proper arrangements. For the purpose of completing the work as appropriate as possible, it shall be noted that the client shall respond within a maximum period of 48 hours.
12 Work hours and holidays: The Service Provider has a schedule of working days that start from Sunday to Thursday from 8:00 am to 4:00 pm (Qatar Time)., and weekly holiday:
Friday and Saturday.
13 Portfolio Use. After the completion of the work, the Service Provider with the client include some designs, videos, and GIFs that were created for the client in their Portfolio on the website or any marketing tool but with previous agreement with the service provider on which specific samples.
14 3-month rule. If the client did not claim all of their points within three months range, the points will be zero and the client should start over.